What to Do If You Have a Concern About Your Dental Treatment at Yeronga Smile Dental

At Yeronga Smile Dental, we are proud to offer the highest quality dental care using modern techniques, materials, and a genuine commitment to long-term patient wellbeing. Every smile we care for matters deeply to us — and so does every patient experience.

Our team is passionate about doing things properly, taking the time to ensure each treatment is delivered with precision, integrity, and attention to detail. We’re confident in the work we provide and stand behind the quality of care we deliver.

That said, we also believe in transparency, fairness, and open communication. While we always aim for the best possible outcomes, we understand that sometimes things don’t go exactly as expected — and if that ever happens, we want to make it easy for you to tell us.

If You Have a Concern

If you’re ever unhappy with a treatment result, unsure about something we’ve done, or have questions about a previous procedure, we encourage you to contact us directly. Our team is here to listen without judgement and take your concerns seriously.

You can:

• Call us on (07) 3892 6677
• Email: info@yerongasmiledental.com.au
• Or speak to us in person at your next visit:
  2/443 Fairfield Rd, Yeronga QLD 4104

We’ll do our best to resolve your concern promptly and respectfully. In many cases, we can clarify things quickly or offer follow-up support to ensure you feel confident and reassured about your care.

Your Feedback Matters

We genuinely welcome all feedback — whether it’s positive, constructive, or somewhere in between. It helps us improve, celebrate what’s working well, and make sure every patient feels seen and heard.

If you’d like to provide feedback or suggestions (even if it’s not a formal complaint), you can:

• Submit it via email
• Use our in-practice feedback forms
• Or simply let one of our friendly team members know during your appointment

What If You’d Like to Escalate a Complaint?

If you feel that your concern hasn’t been addressed to your satisfaction — whether it’s about treatment, professional conduct, or communication — you have the right to escalate your complaint to the appropriate external authority.

We support every patient’s right to be heard and treated fairly, and we want you to feel confident that there are mechanisms in place beyond our clinic if needed.

You may wish to contact:

Office of the Health Ombudsman (OHO) – Queensland

If your concern relates to health service delivery, clinical outcomes, or practitioner behaviour:

• Phone: 133 OHO (133 646)
• Website: www.oho.qld.gov.au

Australian Health Practitioner Regulation Agency (AHPRA)

If your concern involves professional standards or conduct of a registered dental practitioner:

• Phone: 1300 419 496
• Website: www.ahpra.gov.au

Our Commitment to You

At Yeronga Smile Dental, we care about our patients — and not just their teeth. If you ever feel something isn’t right, we will always treat your concerns with respect, confidentiality, and fairness.

We’re here to make things right, support you, and ensure you feel safe and respected at every stage of your dental care journey.

If you have any questions about this process or wish to speak to someone about a concern, please don’t hesitate to reach out.